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Contact: Mark Millan
Data Instincts
Phone: 707.836.0300
millan@datainstincts.com
Contact: Andrea Engleson
iCommunicate
Phone: 888.484.4401 x223
andrea.engleson@icommunicate.net
FOR IMMEDIATE RELEASE
Data Instincts Endorses iCommunicate
SANTA ROSA, CA and ALEXANDRIA, VA - November 14, 2000 - Data
Instincts and iCommunicate™ announced today that the iCommunicate.NET™
online technology will be showcased on the Data Instincts online Resource
Directory. Data Instincts scrutinizes tools and services in the CRM, eCRM and
One to One Marketing space before endorsing them to end users in its directory.
The iCommunicate.NET technology, selected by Data Instincts,
is the only complete customer service suite delivered as a shared access
application in an ASP environment.
"With iCommunicate, web sites can now offer a fully
functional customer service interface at a fraction of the usual high ticket
price. Their model is affordable and scalable for even the smallest web
enterprise," explained Mark Millan, founder of Data Instincts. "We
predict they will be the next Salesforce.com among ASP offerings."
The Aberdeen Group said in October that the customer
relationship management (CRM) market will exceed $24 billion by 2003 and will
remain a high-growth IT field. "There are millions of companies out there
in need of CRM and help desk services; by offering iCommunicate.NET, Data
Instincts is going to provide these companies with this essential support
technology," said Millan.
"Data Instincts is an innovative micro web market; they
understood immediately the value we bring to the eCRM space," explained
iCommunicate CEO Louis Ravenet. "We are looking to them to introduce us to
their audience in the unique way that only Data Instincts can."
"iCommunicate makes it easier than ever before to
cost-effectively manage customer inquiries and resolve customer concerns,"
said Laura Duty, Content Manager for Data Instincts. "They offer a great
service and we are pleased to be involved in their partner program. We have
already had clients sign up for the service because it is immediate and easy to
use."
About Data Instincts
Data Instincts is an on-line Resource Directory for small to mid-size
companies seeking CRM & eCRM solutions. Data Instincts also has a Consulting
Services Group. The Group uses services and software tools that are listed on
the Data Instincts Directory; providing an active knowledge of the listings
offered. Data Instincts is headquartered in Santa Rosa, California. Visit www.datainstincts.com
for more information.
About iCommunicate
iCommunicate.NET fosters intimate understanding of customers by utilizing a
sophisticated knowledge base and detailed tracking of all communications, from
service requests and phone conversations to email and online chat.
iCommunicate's personalized service and support solutions measurably increase
revenue while easily integrating with an organization's existing technology.
iCommunicate is headquartered in Alexandria, Virginia, and maintains a regional
office in Denver, Colorado. For more information about iCommunicate, visit www.icommunicate.net
or call 888.484.4401.
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iCommunicate and the iCommunicate logo are registered
trademarks of iCommunicate, LLC. The names of companies and products mentioned
herein are the trademarks of their respective owners.
© 2000 iCommunicate, LLC. All Rights Reserved.
Photos available upon request.
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