White Papers at Data Instincts
Data Instincts has written and contributed to White Papers regarding public perceptions, public outreach & education and managing community relations related to recycled water projects. We have provided access to these papers by clicking the links below. All documents are protected under copyright laws and must be cited appropriately if referenced.
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Citizen Relationship Management, another type of CRM
Can what we don’t know hurt
us?” Public Acceptance: What’s working, what isn’t?
Presented at the 2007 California Section Annual Conference in Palm Springs
on 3/5/07.
Getting to the Truth While Gaining Trust: What the
Public Really Thinks About Recycled Water
Mark Millan, Lisa Brew-Miller; Presented at the San Francisco WateReuse
Conference on 3/12/06
Essential Elements to Successful
Recycled Water Projects
Mark Millan; Presented at California WateReuse Association Conference in San
Francisco on 2/28/03
Optimizing the Customer Site Retrofit
Process While Building Confidence in Public Outreach
Mark Millan, Tom Gorman; Presented at the San Diego WateReuse Conference on
2/28/05
From Controversy to Consensus: The
Redwood City Water Experience
Peter Ingram, Valerie Young, Mark Millan, Chu Chang, Tonia Tabucchi; Will appear
in a special volume of Desalination in Israel devoted to the proceedings
of the 2005 Integrated Concepts in Water Recycling Conference.